Trainee Product Engineer
Integrated Decisions And Systems (I) Pvt Ltd)
0 - 1 Years
Not Mentioned
Pune
Not Disclosed by Recruiter
Posted 2 days ago
Job Description
This position will be responsible for proactively monitoring the various processing and related activities for the IDeaS client base. Additionally, the individual would be responsible for providing reactive support for issues raised by the internal/external clients

Job Description*
* Proactively monitor all the processing
* Perform root cause analysis for repeated failures
* Perform analysis and initiate action to achieving uptime and other departmental targets
* Handle client communication, written and verbal
* Analyze and resolve technical issues
* Identify and escalate areas of concern as per escalation process and adhere to all the processes and procedures laid down for the department
* Perform installations for new properties/subscriber client upgrades as required
* Produce daily, weekly, monthly and ad-hoc reports as requested
* Update the Senior Product Engineers and/or the Lead Product Engineer on progress of issues/projects
* Take appropriate actions when either the Senior Product Engineers and/or the Lead Product Engineer are not available and when CARE operations are affected or immediate escalation is required for resolution of issues
* Handle client calls and CARE mailboxes as per process
* Review and take action based on SFDC/SWB Reports
* Any other work assigned by the Lead Product Engineer/Sr.http://jobsearch.naukri.com/job-listings-Trainee-Product-Engineer-Integrated-Decisions-And-Systems-I-Pvt-Ltd--Pune-0-to-1-years-081215004509?f=081215004509 Product Engineer

Candidate Profile*
* BE/Computer Science Graduate with 0 to 1 years of experience in software product support
* Excellent trouble shooting and problem solving skills
* Ability to work independently
* Excellent communication skills, verbal and written
* Knowledge of hardware/software issues
* Good working knowledge of Excel, Word and PowerPoint
* Knowledge of networking fundamentals
* Working knowledge of database fundamentals and SQL

. Contract for 6 months with a stipend
. Will be a permanent employee after 6 months
. Need immediate joiners.

Company Profile IDeaS - www.ideas.com
Founded in 1989, IDeaS Revenue Optimization - a SAS company, is the premier provider of Pricing, Forecasting and Optimization solutions and services.
Acquired in 2008 by SAS, the leader in business intelligence and analytics, IDeaS enables global organizations such as leading hospitality; travel and transportation companies to understand anticipate and react to consumer behavior in order to optimize company-wide revenue and profits.

Those who are interested, kindly contact immidiately on the below mail ID with your updated resume -
anagha.upasani@ideas.com
Shilpa.alange@ideas.com

Company Address:
IDeaS - A SAS Company,
Third Floor, Amar Mega Plex,
Sr. No 110, Plot No 11/24,
Above D-Mart Shopping Mall
Banner Road, Banner
Pune - 411045Read more
IndustryIT-Software / Software Services
Functional AreaIT Software - Application Programming Maintenance
Role Category Other
RoleTrainee
KeyskillsMS Sql , Oracle , LInux
Desired Candidate Profile
UG - Any Graduate - Any Specialization, B.Tech/B.E. - Any Specialization, BCA - Computers
PG - Any Postgraduate - Any Specialization, Post Graduation Not Required, MCA - Computers
Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required
Company Profile:
Integrated Decisions And Systems (I) Pvt Ltd)